At Celtic & Co., we believe that the experience of acquiring a beautifully crafted, responsibly-made piece should be as considered and comfortable as the garment itself. Just as we take great care in sourcing our natural fibres and upholding British craftsmanship, we are committed to delivering your order with reliability and transparency.
We understand that our customers—those who value quality, heritage, and enduring style—are investing in pieces to cherish for seasons to come. Whether you’re awaiting a cosy shearling coat to brave the winter or a classic Breton sweater for year-round elegance, we want your journey with us, from order to arrival, to reflect our core values of quality and care.
Shipping Options & Timelines
To suit your needs, we offer two clear and straightforward shipping methods. All orders are carefully hand-checked and packed with care at our headquarters, a process which takes 1-2 business days before dispatch.
| Shipping Method | Carrier | Cost | Estimated Delivery Time after dispatch | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10 – 15 business days | Faster, tracked delivery for your essential investment pieces. |
| Free Shipping | EMS | FREE on orders over $50 | 15 – 25 business days | Economical delivery for your curated selection of knitwear, accessories, and more. |
Our Delivery Ethos
Our approach to delivery mirrors our approach to design: intentional and considered. We partner with reputable global carriers to ensure your parcel is handled with respect on its journey to you. While we strive for speed, our primary commitment is to the safe and secure arrival of your Celtic & Co. pieces, ensuring they reach you ready to provide lasting comfort and style.
You will receive a shipping confirmation email with tracking information once your order is on its way, allowing you to follow its progress.
If You Need to Make a Change
We want you to be completely satisfied with your investment. If an item isn’t perfect for you, we offer a straightforward 15-day return policy from the date you receive your order. Please visit our Returns & Exchanges page for full details on how to initiate a return.
Questions About Your Order?
Our dedicated customer service team is here to help. Please contact us at [email protected] for any queries regarding delivery, sizing, or our products. We’re proud to support a slower, more thoughtful way of living and are always happy to assist.
Thank you for choosing Celtic & Co. We are honoured to wrap you in natural comfort and timeless British design, delivering not just garments, but a promise of warmth and quality to your doorstep.
Please be aware that the delivery times mentioned are estimates and can occasionally be affected by factors outside of our control, such as customs processing or seasonal carrier delays. All times are in business days (Monday-Friday, excluding public holidays).