Privacy Policy

At Celtic & Co., we believe that trust is the foundation of every lasting relationship. Just as we thoughtfully source our natural fibres and uphold traditional British craftsmanship, we are deeply committed to protecting your personal information with the same level of care, security, and transparency. This Privacy Policy outlines how we collect, use, and safeguard the data you share with us, reflecting our ethos of being intentional, secure, and customer-centric in all that we do.

1. The Information We Collect

To provide you with a seamless and considered shopping experience, we collect information that helps us serve you better:

• Personal Details You Provide: This includes your name, billing and shipping addresses, email address, phone number, and payment information when you make a purchase or create an account.
• Transaction Data: Details of the products you purchase, including items from our British Made clothing, knitwear, footwear, coats, and accessories collections.
• Technical & Usage Data: Information about how you interact with our website (celticandcoshop.com), including your IP address, browser type, device information, and pages you view. This is gathered through cookies and similar tracking technologies.
• Communication Records: Copies of your communications with our customer service team, should you contact us for assistance.

2. How We Use Your Information

Your data allows us to honour our promise of a thoughtful and secure service:

• To process your orders for our timeless pieces—from shearling coats and cosy cardigans to classic footwear and knitwear—and manage your account.
• To communicate with you about your order, provide customer support, and respond to your inquiries.
• To improve our website, product offerings, and your overall shopping experience, in line with the discerning tastes of our global community.
• To send you carefully considered marketing communications (only with your explicit consent), highlighting products that align with building a slower, more enduring wardrobe.
• To prevent fraud and ensure the security of all transactions, upholding the highest standards of integrity.

3. Sharing & Disclosure of Your Data

We treat your personal information as confidential. We only share it under the following circumstances:

• Service Providers: We partner with trusted third parties who perform essential services for us, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfilment, and shipping. These partners are contractually bound to use your data solely for the services they provide to us.
• Legal Obligations: We may disclose information if required by law, to protect our rights, or to ensure the safety of our customers and the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, always under the condition of continued confidentiality.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

4. Data Storage & Security

Security is woven into every stage of your journey with us. We implement robust technical and organisational measures to protect your data:

• Our checkout and website use advanced SSL encryption, ensuring your personal and payment details are transmitted securely.
• We adhere to strict data retention policies, keeping your information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
• As a global brand, your data may be processed and stored in secure facilities outside your country of residence, including in the United States where our operational address is located. We ensure such transfers are protected by appropriate safeguards.
• Please note: We do not store your full payment card details on our servers. Payment data is handled directly by our secure, PCI-DSS compliant payment partners.

5. Your Rights & Choices

You have rights regarding your personal information, and we are committed to upholding them:

• Access & Correction: You can request access to the personal data we hold about you and ask for it to be corrected or updated.
• Erasure & Restriction: You may request the deletion of your personal data or ask us to restrict its processing, subject to certain legal conditions.
• Marketing Preferences: You can opt-out of receiving marketing communications from us at any time by using the unsubscribe link in any email or by contacting us.
• Data Portability: Where applicable, you have the right to receive a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies & Tracking Technologies

Like most thoughtful online retailers, we use cookies and similar technologies to enhance your experience on our site. These help us to:

• Remember your preferences and items in your shopping bag.
• Understand how our site is used, allowing us to improve its functionality and layout.
• Provide relevant content and advertisements on other platforms (with your consent).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. International Orders & Data

We proudly serve a global community (excluding only some remote locations and parts of Asia). All transactions are processed in US Dollars (USD). Your data may be transferred to and processed in countries with different data protection laws. We take all necessary steps to ensure such transfers are secure and lawful.

We may update this policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page.

Thank you for trusting Celtic & Co. We are honoured to be part of your journey towards a wardrobe of cherished, enduring pieces.