Welcome to Celtic & Co. We are dedicated to providing you with thoughtfully crafted, timeless pieces and a considered shopping experience. Below, you’ll find answers to common questions about our products, services, and policies. Should you need further assistance, our customer service team is always here to help.

Who is the typical Celtic & Co. customer?
Our customers value quality, heritage, and enduring style. They are individuals investing in responsibly-made, natural fibre garments and accessories—from cosy knitwear and classic footwear to timeless outerwear—to cherish for seasons to come. They appreciate British craftsmanship and a slower, more thoughtful approach to building a wardrobe.
What is the style and ethos of Celtic & Co.?
Our style is rooted in timeless British design, focusing on natural comfort and enduring elegance. Our ethos mirrors a slower, more intentional way of living. We prioritize quality materials (like natural fibres and shearling), uphold British craftsmanship, and ensure every aspect of your experience—from design to delivery—is handled with care and transparency.

Products & Quality

What types of products do you specialise in?
We specialise in timeless, high-quality clothing and accessories. Our core categories include Knitwear (like cardigans and Breton sweaters), Coats & Jackets (including shearling), Footwear, Denim, Dresses, and a curated selection of Accessories such as Bags, Luggage, Gloves, and Hats. Many of our products are British Made.
How do I care for my Celtic & Co. garments?
We offer a range of Cleaning, Care Products and Insoles to help you maintain your investment pieces. Specific care instructions are provided with each item. We recommend following these guidelines to ensure the longevity and beauty of your natural fibre garments.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placing it?
To ensure swift processing, orders are prepared quickly after placement. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to accommodate your request before dispatch.

Shipping & Delivery

Where do you ship to?
We are proud to ship globally, with the exception of some remote locations and parts of Asia. Delivery availability for your specific region will be confirmed at checkout.
What are my shipping options and costs?
  • Standard Shipping: $12.95 via DHL or FedEx. Estimated delivery is 10-15 business days after dispatch (1-2 business days for order processing). Ideal for faster, tracked delivery.
  • Free Shipping: Available on orders over $50 via EMS. Estimated delivery is 15-25 business days after dispatch. An economical choice for knitwear, accessories, and curated selections.
How can I track my order?
Once your order is on its way, you will receive a shipping confirmation email containing tracking information, allowing you to follow its journey to your doorstep.
Please Note: All delivery times are estimates in business days (Monday-Friday, excluding public holidays). While we partner with reputable carriers for secure delivery, occasional delays due to customs processing or seasonal factors may occur.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. If an item isn’t perfect for you, we offer a straightforward 15-day return policy from the date you receive your order. For full details on how to initiate a return or exchange, please visit our dedicated Returns & Exchanges page.
Who covers the cost of return shipping?
Please refer to our Returns & Exchanges page for detailed information regarding return shipping costs and procedures. Our policy is designed to be fair and transparent.

Customer Service

How can I contact customer service?
Our dedicated team is here to assist with any queries regarding delivery, sizing, or our products. Please email us at [email protected]. We are proud to provide thoughtful service and are always happy to help.
What is your company address?
Celtic & Co.
4209 Mulberry Street
Houston, US 77006

Thank you for choosing Celtic & Co. We are honoured to wrap you in natural comfort and timeless British design.